You can cancel a preorder anytime before it ships. Email us at hello@camelliafibercompany.com with your order number, and we'll refund you in full, even if your yarn has already been dyed.

Once your order ships, it can no longer be cancelled for a refund. You can return it for store credit (see Returns below).

Custom Colors
Custom requests are specialty colors, outside our signature colors, dyed at your request. Because these are made just for you, they aren't eligible for a cash refund. If you cancel before shipping or return after delivery, you'll receive store credit.

Returns (U.S. Orders)
Returns are for store credit only and must be made within 30 days of the date your order shipped. Yarn must be unused, unwound, and in the same condition it arrived in, from a smoke-free home. Return shipping is paid by the customer, and original shipping is not refunded. Store credit is issued once we receive the returned items.

Wrong Item (U.S. Orders)
If we send you the wrong item, email us and we'll ship the correct one at no cost to you, along with a prepaid label to return the wrong item.

International Orders
We don't accept returns on international orders. If we send you the wrong item, we'll ship the correct one at no cost to you, and you can keep the item you received.