FAQ

Yarns

Yes! Here at CFC, we use only natural fibers — no synthetics. Most of our yarn comes from farms in the US and Peru. We’ve carefully vetted all of our fiber suppliers, and we can confidently say that our yarns come from mulesing-free farms where animals are treated humanely and with respect.

We dye all of our yarns by hand in Nashville, Tennessee, and we use both natural and acid dyes to give you the best varieties of color (learn more here). All naturally-dyed yarns are labeled “Naturally Dyed” on our website.

We dye our yarn in very small batches with the utmost care and attention to detail. As with any hand-dyed product, slight variations may exist among our yarns. If your order includes more than one skein of any color, we’ll be sure to ship skeins from the same dye lot. As a best practice when working with hand-dyed yarn, we recommend alternating between 2-3 skeins for optimal color blending.

The mill we get our merino processed is accredited with the EU Flower and OEKO-TEX 100 and runs a state-of-the-art effluent treatment plant. This now means that the water is recycled and when it is discharged it is better than the drinking water you get from the tap. We can only speak for our own fibers, this does not mean that other superwash treatments follow these procedures. We are very particular about where our wool is superwash treated. Again please note this is only relevant for our yarns, it may not be applicable to other superwash fibers. Firstly the wool is treated in chlorine to dull the edges of the scales of the wool, this reduces the ability of the scales to stick to each other and therefore reduces felting. Secondly, a resin is applied and creates a microscopic web-like structure permanently bonded to the wool, this smooths the scales, improving the handle and also prevents felting whilst maintaining the dyeability. Recent studies have shown that the type of superwash wool we use, biodegrades very quickly in composting and marine environments, the good thing about the resin used on our wools is that it is a fairly weak structure, (unlike other resins which are applied to other types of shrink resistant treatments and may resist breaking down) which means it is a great option because it has shown in studies to break down very quickly leaving no residues. The other shrink resistant treatments also inhibit the dyeability of the wool which is why they are not suitable for our yarns.

In one word: quality. Most big-box stores don’t carry natural fiber yarns and the product selection often consists of nylon and polyester synthetics. At CFC, each yarn base material is carefully chosen to produce heirloom-quality yarns that will stand the test of time.

Yes, we’re happy to! Once you’re ready to check out, head to the ball winding shop listing and add your skein quantity to your cart. We’ll wind your yarn into a tidy ball that’s ready to be used for your next project, with no tangling or extra time spent on your end. (Please note, wound yarn is not eligible for returns or exchanges.)

Anything your heart desires! Our yarn is perfect for knitting, weaving, and crochet projects, but you don’t have to limit yourself to those methods! We’ve been blown away by some of the beautiful things that our customers have created with CFC yarns over the years. Whatever you make, we’d love to see it! Tag us on Instagram @camelliafibercompany so we can celebrate your creative projects.

Shipping and Policies

Most of our yarns are made to order, so please allow 1-2 weeks for production. Once your yarn ships, delivery speed can vary based on the shipping method you choose at checkout.

Yes! We love our international customers and we’re happy to offer worldwide shipping.


Option 1: Priority Mail International (recommended)

   • Door-to-door tracking for most destinations

   • Typically arrives in 7-10 business days


Option 2: First Class International

   • No guaranteed tracking beyond US custody

   • Usually arrives in 1-2 weeks, but can occasionally take up to 60 days


Note: Camellia Fiber Company is not responsible for lost mail or non-delivery due to unclaimed packages. Please keep an eye out for notification from your postal service or contact them if you suspect your package is being held for customs purposes. Unfortunately, international customs processing can delay packages without warning — patience is sometimes required. Postage on returned international packages is not refundable.

If your items arrive damaged, please email us ASAP to report the issue. We’ll sort it out! Otherwise, you may exchange unwound, unused yarn for store credit within 45 days of purchase.

FAQs

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Where to Shop, Education, and Collaborations

We don’t have a brick-and-mortar store. We sell our yarn directly through our online store and at select artisan markets and craft shows. To find out about upcoming pop-up events, follow us on Instagram at @camelliafibercompany. Stop by our booth, feel our luxury yarns for yourself, and chat with us! We’d love to meet you. 

Yes! If you’re just starting out, you can learn to knit with Camellia Fiber Company via our online tutorials. 

If you’re interested in working together, let’s chat. We love collaborating with pattern designers, local yarn stores, and other creatives. Whether you want to learn more about how we can team up or you already have ideas of your own, we want to hear from you!

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