Yes. Our bases are made from natural fibers from mills and suppliers we've worked with for years. We choose partners who are open about where their fibers come from. We only use non-mulesed merino and certified OEKO-TEX standard. If you have any questions, please email us. 

Our yarns are hand-dyed in small batches in our Nashville studio using acid dyes. It's called acid dyes because we need to add citric acid to lower the pH level, which helps the color bond to the wool. Serene Bloom is our one mill-dyed line, made on the same Serene merino base in colors we carefully selected from our popular colorways.

As with any hand-dyed yarn, slight variations between batches are normal. If you order more than one skein of a color, we'll send skeins from the same dye lot. For larger projects, we recommend alternating skeins every few rows. Some colors share a name across hand-dyed Serene and Serene Bloom. These are close matches but different dye lots, so we don't recommend mixing them in one project.

Yes. Add the ball winding service to your cart for each skein you'd like wound ($3 per skein). Wound yarn can't be returned or exchanged.

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In-stock items usually ships within 4 business days. Preorders take about 3 to 5 weeks and may take longer during the holidays. If your order includes both, it ships together once everything is ready.

U.S. shipping is calculated by weight at checkout. We ship with UPS or USPS.

Yes, except to the European Union. International shipping is calculated at checkout. Customs duties, taxes, and fees are the customer's responsibility, and international orders can't be returned.

Yes. Choose local pickup at checkout, and we'll email you when your order is ready at our Nashville shop. 

3105 Ambrose Avenue
Nashville, TN 37207

Contact the carrier first to file a claim. If they won't let you file, email us and we'll file it as the sender. We'll do our best to help. Once a package leaves our studio, it's in the carrier's hands so we can't control delays or damage during transit. But we'll work with you and the carrier to sort it out. 

U.S. orders can be returned for store credit within 30 days of the ship date. Yarn must be unused, unwound, and from a smoke-free home. Return shipping is paid by the customer. See our Refund Policy for details.

Yes, anytime before it ships. Email us with your order number for a full refund. Custom color requests receive store credit instead of a refund.

Email us and we'll make it right. hello@camelliafibercompany.com

Yes, in Nashville. Our hours are Thursday 4:30 to 7:30 pm and Saturday 10 am to 3 pm. We're also open by appointment. Email us to set up a time.

Yes. See our workshops page for upcoming classes.

Yes. Shops can apply through our wholesale page.

We love working with pattern designers, yarn shops, and other makers. Reach out to start the conversation.

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