Frequently Asked Questions

Want to know more about the luxury yarns you'll find at Camellia Fiber Company? Have a question about shipping? Interested in collaborating? We're here to help. Click the links below to jump to a section.

 

OUR YARN

Is all of your yarn made of natural fibers?

Yes! Here at CFC, we use only natural fibers—no synthetics. Most of our yarn comes from farms in the US and Peru. We’ve carefully vetted all of our fiber suppliers, and we can confidently say that our yarns come from farms where animals are treated humanely and with respect.

Are all of your yarns naturally dyed?

We dye all of our yarns by hand in Nashville, Tennessee, and we use both natural and acid dyes to give you the best varieties of color. All naturally dyed yarns are labeled "Naturally Dyed" on our website. We love using locally sourced materials for our dyes! In fact, many of our dyes are made with avocado pits leftover from Crema, a coffee shop in the heart of Nashville. We’ve also been experimenting with other plants, like marigolds, madder root, and pokeberries. Creating new colors and trying out unique materials is all part of our fun at CFC!

How consistent are your dye lots?

We dye our yarn in very small batches with the utmost care and attention to detail. As with any hand-dyed product, slight variations may exist among our yarns. If your order includes more than one skein of any color, we’ll be sure to ship skeins from the same dye lot. As a best practice when working with hand-dyed yarn, we recommend alternating between 2-3 skeins for optimal color blending.

What makes your yarn different from store-bought?

In one word: quality. Most big-box stores don’t carry natural fiber yarns, and the product selection you’ll find consists only of nylon and polyester synthetics. At CFC, each yarn base material is carefully chosen to produce heirloom-quality yarns that will stand the test of time.

Can you wind my yarn into a ball?

Yes, we’re happy to! Once you’re ready to check out, head to the ball winding shop listing and add your skein quantity to your cart. We’ll wind your yarn into a tidy ball that’s ready to be used for your next project, with no tangling or extra time spent on your end. Please note, wound yarn is not eligible for returns or exchanges.

What can I make with your yarn?

Anything your heart desires! Our yarn is perfect for knitting, weaving, and crochet projects, but you don’t have to limit yourself to those methods! We’ve been blown away by some of the beautiful things that you, our customers, have created with CFC yarns over the years. Whatever you make, we’d love to see it! Tag us on Instagram @camelliafibercompany so we can celebrate your creative ideas and accomplishments.

 

SHIPPING AND POLICIES

How quickly can I get my yarn?

Most of our yarns are made to order, so please allow 1-2 weeks for production. Once your yarn ships, delivery speed can vary based on the shipping method you choose at checkout.

Do you ship internationally?

Yes! We love our international customers and we're happy to offer worldwide shipping.

Option 1: First Class International

   • No guaranteed tracking beyond US custody
   • Usually arrives in 1-2 weeks but can occasionally take up to 60 days

Option 2: Priority Mail International (recommended)

   • Door-to-door tracking for most destinations
   • Typically arrives in 7-10 business days

Camellia Fiber Company is not responsible for lost mail or non-delivery due to unclaimed packages. Please keep an eye out for notification from your postal service or contact them if you suspect your package is being held for customs purposes. Unfortunately, international customs processing can delay packages without warning — patience is sometimes required. 

Postage on returned international packages is not refundable.

 

What is your return policy?

If your items arrive damaged, please email us ASAP to report the issue. We’ll sort it out! Otherwise, you may exchange unwound, unused yarn for store credit within 60 days of purchase. Shipping will not be refunded.

 

CAMELLIA COMMUNITY SUBSCRIPTION BOXES

How do I sign up for a Camellia Community subscription box?

Because this box contains limited edition yarns, we only open signups for it once a year in January. This year’s signup is closed, but if you’d like to receive a notification when we reopen subscription box signups, subscribe to our email list here.

Can I cancel my membership?

Due to covid-19, we are allowing members to cancel at any time. 

What if my item/box is damaged?

We do not accept returns on subscriptions or items in the box. We only replace items if they have been damaged or defective. If you received a damaged package, please email us at hello@camelliafibercompany.com

Refunds

Boxes that has been shipped are non-refundable. If you cancel your membership before the pending quarterly box is shipped, you will receive store credit for only the amount of payments that have been paid for that quarter. 

 

To learn more about our Camellia Community subscription boxes, please click here.

 

WHERE TO SHOP, EDUCATION, AND COLLABORATIONS

Do you have a retail shop?

At this time, Camellia Fiber Company does not have a brick-and-mortar retail store. We sell our yarn directly to you through our online store, as well as local artisan markets and craft shows. To find out where you can purchase CFC yarns in person at upcoming pop-up events, follow us on Instagram at @camelliafibercompany. Stop by our booth, feel our luxury yarns for yourself, and chat with us! We’d love to meet you. 

Do you offer educational opportunities?

Yes! If you’re just starting out, you can learn to knit with Camellia Fiber Company via our online tutorials

Can CFC collaborate with me or my business on a project?

If you're interested in working together, let's chat! We love collaborating with pattern designers, local yarn stores, and other creatives. Whether you've got your own ideas or are interested in learning how CFC can partner with you, reach out to us to start the conversation.

Still have questions? Reach out via our contact page!