Returns:
Please email us first before sending order back.
If your items arrive damaged, please email us and we will sort it out for you right away! Otherwise, you may exchange unwound, unused yarn for store credit within 30 days of purchase. Shipping will not be refunded.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items:
Gift cards
Downloadable software products.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, you will receive a special code for your store credit.

Shipping
To return your product to: 
Camellia Fiber Company
3105 Ambrose Avenue
Nashville TN 37207
United States

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.